Has anyone encountered this issue when upgrading from Windows 7 to 10? If so how did you resolve it? Is all the above normal to see and have I missed something altogether?Īny advice is greatly appreciated - cheers.Sorry for spamming the thread, but want to make sure I keep it up to date with my progress on this. ![]() If I try to update the driver in device manager and point it in the direction of the system32 folder it says 'the best driver for your device is already installed' and just shows me something called 'Audio Endpoint'. If I troubleshoot using the speaker icon in the system tray it shows me the Motu driver. Windows detects a new piece of hardware but keeps installing the default Windows driver. Incidentally I tried disconnecting my audio interface, uninstalling the driver via control panel, then reconnecting the interface again. I don't understand why device manager is showing a default audio driver provided by Microsoft, but when I troubleshoot sound issues it shows the correct driver. I believe that this is the cause of my audio dropout issue. I right clicked on the speaker icon, clicked 'Troubleshoot sound problems', clicked 'Motu Main Out', opened 'Audio Enhancements', clicked 'Properties' in the controller info box, clicked 'Driver' and it states the driver is provided by Motu! If I click driver details (which happens to be the latest version provided by Motu) it points to the correct driver in the system32 folder. It states that the main output is 'Motu Main Out'. In the bottom right hand of the task bar I hovered over the speaker icon. When I then clicked on the 'Driver' details, a box popped up stating, 'No driver files are required or have been loaded for this device'. So I went into Device Manager via the Control Panel, right clicked 'Motu Main Out', Properties, Driver and noticed the driver assigned was provided by Microsoft. ![]() 'Great', I thought - 'I don't have to install the one Motu sent me'. During the upgrade process I saw that Windows 10 recognised the Motu interface and had 'installed the necessary drivers'. Once Windows 7 upgraded to Windows 10 I noted that the audio interface was actually working. Note - the drivers had already been installed in Windows 7 since 2017 and I didn't uninstall the original Motu drivers prior to upgrading. This can happen an infinite amount of times - not a day goes by without the audio cutting out.īefore upgrading I contacted Motu (audio interface manufacturer), who sent me the latest driver, which they assured me worked with Windows 10. I'm forced to restart Windows to get the audio back again. If I'm in Sony Vegas I'm unable to play the video I was editing. ![]() If I'm in Studio One I'm unable to play the track I was working on. When the system starts up the audio is fine but invariably the audio suddenly cuts out. Since upgrading I have been experiencing a crippling audio issue which I think is due to driver conflict but I'm confused and don't know how to resolve it. Late last year I upgraded from Windows 7 to Windows 10.
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